Batch wise and Product wise distribution and necessary invoices and delivery challans of the products are documented. Control samples of all batches of products are maintained for the life of the product.
Group Pharmaceuticals Ltd., has a multi point distribution system.
Warehouse is secure, bonded store room is provided with lock and key facility. Environmental conditions like temperature and humidity are monitored on regular basis. All materials are stored on pallets / racks.
Status of products are controlled by release labels issued by QC department.
Materials are despatched from our warehouse to depots, from the Depots to Distributors followed by Wholesalers and Retailers. All products are dispatched based on the orders following FIFO basis.
The TP and LOAN LICENSE products are dispatched to concerned depots of the party for further Distribution. Further records are maintained by them.
Handling of Market complaints :-
All market complaints are channelised through Plant Manager and is handled by QA department.
Procedure for handling of Market complaint is as per SOP. It includes complaint form investigation and action plan.
Records of Product Complaint :
The Market complaint is entered in approved complaint forms, and the necessary actions are taken.
Complaints reviewal system are in place.
Product Recall :
The Product recall is done as per the SOP and is documented in approved forms and registers.
After completion of product recall, a summary is made which includes all details and the same is circulated to key departments by QA.
